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South Thames Retrieval Service

South Thames Retrieval Service focus groups

The brief

The South Thames Retrieval Service (STRS) is responsible for transferring critically ill children from district general hospitals throughout the South East to children’s intensive care units in London.

STRS wanted to review and potentially overhaul the way in which it teaches nurses caring for these unwell children in regional hospitals.

Key objectives were to understand the barriers behind accessing the training, understand what may promote uptake, explore the type of content/skills that would be most useful, and to discover format preferences to help strengthen enrolment.

The approach

  • Shift organised and implemented three 2-hour workshops to gather relevant insights. STRS contacted educators, asking them to share the link to sign up to the workshops. Morning, afternoon and evening sessions were offered to allow for different availabilities. We were able to engage with a total of 23 participants overall, across a variety of job roles and trusts, to achieve a diverse sample for STRS. 
  • Notes from the workshop were written into an analysis grid which contributed to the wider report.
  • An online tool, Mural, was used during the focus groups as an interactive component.

The value

  • We used the Mural results to help create a visual representation of important findings to consider, including what information respondents felt it would be useful for STRS to offer, particularly those new in the role.
  • Shift delivered a concise report to STRS, identifying barriers to participation, helping them reflect on their current offering, and providing recommendations in relation to these barriers.